Frequently Asked Questions
Everything you need to know about our premium fragrances and services.
Are your oud oils and perfumes 100% authentic?
Yes, at Royal Oud Leicester, we pride ourselves on sourcing only the highest quality, authentic oud and premium fragrance oils. Each product undergoes strict quality control to ensure you receive a genuine luxury experience.
How long does shipping take within the UK?
We typically process orders within 1-2 business days. Standard shipping via Royal Mail usually takes 3-5 working days, while express options are available at checkout for next-day delivery.
Do you offer international shipping?
Currently, we ship to selected international destinations. Please note that shipping rates and delivery times vary by country, and customers are responsible for any local customs duties or taxes.
What is your return policy?
Due to the nature of our products and hygiene reasons, we can only accept returns on unopened and unused items in their original packaging within 14 days of purchase. Please contact our support team to initiate a return.
Can I request a sample before purchasing a full bottle?
We understand that choosing a scent is personal. We offer a variety of 1ml and 3ml sample vials for most of our collection so you can discover your favorite fragrance before committing to a larger size.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure mobile payment options like Apple Pay, Google Pay, and PayPal.