Returns & Exchanges
At Royal Oud Leicester, we strive for your complete satisfaction with our luxury fragrances and attire. If you are not entirely pleased with your purchase, you can return your items within 14 days of delivery provided they are in their original, unopened packaging.
Initiate Your Return
Contact our customer service team via email with your order number and reason for return to receive a Return Authorization code.
Prepare the Package
Securely pack the items in their original condition and include a note with your order details and the authorization code inside the parcel.
Ship the Item
Send the package to our Leicester boutique using a tracked postal service to ensure the safe arrival of your luxury goods.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing